Sales Training Video #98: Client 3.0 - Moving from Value-Added to Value Unexpected. In the 1980s the buzz was all about value (6 sigma). The 1990s was all about value-added. The year 2000s will be dominated by value-unexpected which comes in the form of insight into the clients business. more information on Victor Antonio go to: www.VictorAntonio.com Sales trainer in Atlanta, Georgia