The election of Donald J. Trump surprised many, most of all the Democrats. Jeremy Heimans, a political activist and the Founder of the online media company Purpose, explains it simply: Donald Trump won the internet, and thus won the presidency. Read more at BigThink.com: bigthink.com/videos/jeremy-heimans-crowd-power-how-online-intensity-wiped-out-traditional-politics Follow Big Think here: YouTube: goo.gl/CPTsV5 Facebook: www.facebook.com/BigThinkdotcom Twitter: twitter.com/bigthink The game of politics for many decades has been played as one in which you’re supposed to keep your head down, you’re supposed to be bland, you’re supposed to be uncontroversial; your job is to court as many people as you can in the middle. Donald Trump from the very beginning took a different posture, everything he did was about unleashing the agency of a small number of intense supporters. This was going to be a campaign in which you could unleash the things that you’d been thinking—maybe your mad uncle muttering at the television—and suddenly every mad uncle muttering at the television was empowered—was sent a signal by this man that those private thoughts could now be made public. As Donald Trump’s candidacy unfolded he built and created a symbiotic relationship with what we think of as a vast, decentralized social media army that did his bidding during the campaign. These were mostly young white men on forums like Reddit and 4chan and they developed a kind of culture of competing with each other, vying with each other, to produce the most creative, the most sticky, the most intrusive meme or message that would penetrate social media and then seep into the mainstream media. So every day they would do this and in response to the events of the news cycle, be it Hillary Clinton’s latest comments, be it Donald Trump’s latest policy pronouncements, they would go take that moment and elevate it. The mainstream media were generally confident that Hillary would win the election: she was ahead in the polls fairly consistently and because she had much higher favorables. While both candidates were unpopular, Hillary’s favorables in public opinion polls were generally about ten points higher than Donald Trump’s. But the people doing social media sentiment analysis, firms like ForeSee, were tracking and finding something very different. Their job is to track net sentiment on social media in connection to political debates. And what they were finding throughout the campaign was that while Donald Trump’s favorables were about ten points lower than Hillary, his net favorability on social media was about ten points higher than Hillary. One of the most striking facts we discovered when researching this book was that the day that Donald Trump had the highest net favorability on social media was his darkest day of the campaign. It was the day of the Access Hollywood tape being released. And it was because at that day his supporters, who had such intensity of commitment to him, rallied around him. They surged to his defense. And even though it seemed in the mainstream media like this was the day that was all losing for Donald Trump, on social media that day Donald Trump actually won. He was elected because he intuitively understood what we call New Power. And New Power is this ability to harness the energy of a connected crowd. And while Hillary Clinton had a very traditional relationship with her crowd, Donald Trump had a relationship that reflects what we now know you need to do in order to really build depth of commitment politically. So the NRA understands intensity in the same way that Donald Trump does. One of its great strengths is, in addition to its old power brand (the fact that it’s a feared institution that politicians kind of quiver at the thought of), it also has an incredibly powerful New Power arm. And that arm goes beyond just its membership, it actually has been very effective at cultivating the most extreme elements of its support base.

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