If your home has been damaged or destroyed by a disaster, these are the steps to follow when filing an insurance claim: (1) Call your agent (2) Document your loss (3) Keep receipts (4) Make temporary repairs (5) Get organized (6) Don't be a victim of a scam. This video is from the Insurance Information Institute. For more information about insurance, go to the I.I.I. Web site at www.iii.org