At the end of this session, you should be able to... Have a general understanding of the Information Technology Infrastructure Library (ITIL) Framework and its purpose, commonly used terms and an idea as to if ITIL could be of benefit to you and your organization. Maybe you have some ITIL knowledge or none at all. This session is tailored to those who are interested in learning the basics of the ITIL Framework. We hope that the information shared can give some insight and set you on a path to incorporate ITIL into your IT environment.

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