So what is Customer Relationship Management (CRM) workflow in Sage CRM exactly? Technically speaking it's a "set of logical rules that define the steps necessary to automate specific business processes, tasks, or set of actions to be performed on your CRM database." We know that's a little hard to follow, so ISM's Michael Ferrari explains... For more information on CRM and workflow, contact ISM at 877.496.5350 or by visiting www.goism.com today. Who is ISM ? We don't just install software, get you trained, and ride off into the sunset. Like our motto says, we're your Partner In Success. We understand the entire breadth of your business and custom tailor our solutions to integrate your front and back office systems, turning your company into a well-oiled machine. We're also in it for the long haul, working hard to make the most of your investment with ongoing training and web seminars, user group meetings, on-site visits, and news to help you get more from your business software. Our diverse professional staff is uniquely qualified to support all major areas of business technology including Customer Relationship Management (CRM), Accounting and operations (ERP), and Human Resource Management and Payroll (HRMS). We also implement the most widely-used business and accounting software applications on the market including Sage 100 ERP, Sage 300 ERP, Sage 500 ERP, Sage ERP X3, Sage CRM, Sage SalesLogix, ACT!, Swiftpage and Microsoft Dynamics CRM

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