Sometimes, in difficult and emotional times, care professionals have a tendency to retreat into the jargon of facts and figures and not give people or their families time to express their thoughts and concerns. Being able to really listen can make a vital difference to the quality of someone's end of life care. Discussion points-- -What does it mean to 'listen'? -How good are your listening skills? -How do you show that you are listening? -What is the benefit of really listening to and understanding a person/their family? Website: www.essentialconversations.org.uk

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