Not all conflict is bad. Expert @Priya_Parker explains how “heat” can be harnessed for good. Subscribe to Big Think on YouTube ► www.youtube.com/channel/UCvQECJukTDE2i6aCoMnS-Vg?sub_confirmation=1 Up next, Harvard negotiator explains how to argue ► youtu.be/IDj1OBG5Tpw Get more from Priya Parker ► www.youtube.com/@Priya_Parker In this Big Think interview, Priya Parker, a conflict resolution facilitator and author, discusses the importance of conflict or what she prefers to call "heat" in human relationships. She begins by challenging the common perception that conflict is solely negative, associated with scandal and division. Instead, Parker argues that healthy conflict or heat is essential for meaningful change and human connection. She introduces the concept of heat mapping, a tool used in conflict resolution, which identifies sensitive or heated moments within a group. This mapping is comparable to a doctor locating tender areas. Understanding these moments of heat helps facilitators like Parker guide conversations that are relevant and impactful for individuals and groups. The goal is to enable authentic connections and provide a path forward for resolving conflicts. As a conflict-averse facilitator herself, Parker empathizes with those who feel discomfort in conflictual situations. She highlights the importance of developing the skill to hold rising heat in a room. This skill requires self-awareness and the willingness to become more comfortable with conflict. Both conflict-averse individuals and troublemakers play crucial roles in fostering healthy conflict resolution. 0:00 Conflict vs. unhealthy peace 1:09 Thinking in terms of ‘heat’ 2:38 Heat-mapping conflicts 3:53 Know your own conflict style Read the video transcript ► bigthink.com/series/the-big-think-interview/fix-hidden-conflict/?utm_source=youtube&utm_medium=video&utm_campaign=youtube_description ---------------------------------------------------------------------------------- About Priya Parker: I’m a facilitator, strategic advisor, author, and life-long curious student. I believe everyone has the ability to gather well. I’m here to help you rethink and reimagine how we spend our time together and infuse it with creativity and meaning. I’ve always been interested in how groups come together, how they break, how they come back together, and in what shape. As a first year at the University of Virginia, I was deeply unsettled by race relations on my campus. The school had a strong sense of student self-governance — take on the problems you see and do something about it. It was here that I discovered Sustained Dialogue and the work of Harold (Hal) Saunders. Mentored by Dr. Saunders, the founder himself, my peers and I learned how to facilitate complicated, messy dialogues with people within our own communities to see if we could create change in our campus culture and structure. These years deeply informed my work and kickstarted a passionate journey and lifelong practice as a conflict resolution and dialogue facilitator. While my day job is to help groups have crucial complicated conversations that they’ve been avoiding, my research and writing craft allows me to help demystify how anyone can create meaningful, necessary gatherings for their people. Even you. ---------------------------------------------------------------------------------- Read more of our stories from Big Think+: How to develop emotional intelligence training for leaders and managers ► bigthink.com/plus/emotional-intelligence-training-for-leaders/?utm_source=youtube&utm_medium=video&utm_campaign=youtube_description What is empathy training and why do we need it? ► bigthink.com/plus/empathy-training/?utm_source=youtube&utm_medium=video&utm_campaign=youtube_description Resilience training: Why mental toughness at work matters ► bigthink.com/plus/resilience-training/?utm_source=youtube&utm_medium=video&utm_campaign=youtube_description ---------------------------------------------------------------------------------- About Big Think | Smarter Faster™ ► Big Think Our mission is to make you smarter, faster. Watch interviews with the world’s biggest thinkers on science, philosophy, business, and more. ► Big Think+ Looking to ignite a learning culture at your company? Prepare your workforce for the future with educational courses from the world’s biggest thinkers. Trusted by Ford, Marriot, Bank of America, and many more. Learn how Big Think+ can empower your people today: bigthink.com/plus/?utm_source=youtube&utm_medium=video&utm_campaign=youtube_description

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