Speaking and listening are skills, not abilities. In fact, when it comes to words to avoid, "should," "always" or "never," and "but" fit the bill better than those that get bleeped on television. Perk up your ears for a look at why we don't listen and how to do better today. This video is episode four from the series How to Speak So That People Want to Listen, presented by Julian Treasure. Learn more about speaking and listening at: www.wondrium.com/YouTube Table of Contents: 00:00 Why Don't We Listen? 05:41 The Impact of Media Sensationalism 09:13 Effect of Modern Society on Listening 14:15 Organizational Listening 15:30 The Four Leeches of Communication 20:44 Being Right and Miscommunication 23:03 What Is People Pleasing? 26:09 How "Fixing" Hampers Expression 28:10 The Seven Deadly Sins of Communication 31:40 Condemning, Negativity, and Complaining 35:56 Excuses, Exaggeration, and Dogmatism 41:13 The Agents of Miscommunication 45:11 Navigating Emotions and Noise in Communication 49:45 Time and Semantics 52:57 The Importance of Words 59:34 How Arguments Are Exacerbated ------------------------------------------- Welcome to Wondrium on YouTube. Here, you can enjoy a carefully curated selection of the history, science, and math videos you’ve come to know and love from brands like The Great Courses, and more. If you’ve ever wanted to travel back in time, wondered about the science of life, wished for a better understanding of math, or dreamt of exploring the stars … then Wondrium will be your new favorite channel on YouTube! If you decide you’d like to learn more about what you love, check out the full experience at wondrium.com/YouTube There, you’ll find in-depth answers to everything you’ve ever wondered, with mind-blowing surprises along the way. Your brain is going to love this place! ------------------------------------------- You can also read thousands of articles from the smartest experts in their fields at The Great Courses Daily: www.thegreatcoursesdaily.com And, of course, check us out on all of our social channels: -Facebook: www.facebook.com/wondrium -Twitter: twitter.com/wondrium -Instagram: www.instagram.com/wondrium ------------------------------------------- #CommunicationSkills #Listening #Speaking

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