Technology Creates a Halo EffectOrganizations who use technology properly create a halo around themselves that customers notice. Technology speaker and consultant Scott Klososky says those who use data and technology to improve transactions, deepen relationships, and utilize mobility to deliver services in unique ways dramatically increase loyalty and engagement.
You can be sure customers can tell the organizations who possess this halo...and those who do not.
How to Map Your Organization's Relationship JourneyMapping the journey customers go through during an engagement with your organization is critical. It can improve organizational engagements, help you be more of a blessing to your customers, strengthen relationships, and increase people's willingness to recommend your organization to their network. Technology Speaker and Consultant Scott Klososky walks you through the process of relationship journey mapping.
Klososky's technology strategy firm, Future Point of View, helps companies apply digital tools to modernize their outreach effort and turn it into increased revenue. For more information, visit www.fpov.com.
Scott Klososky - The Dangers of NOT Leading with TechnologyApril 2014 - Scott Klososky speaks on the dangers of not leading with technology to an audience for Accenture in Atlanta, GA.
For more information on Scott or his strategy firm, Future Point of View, visit www.fpov.com.
Scott Klososky - High Beam LeadershipApril 2014 - Scott Klososky explains High Beam Leadership with technology for an American Resort Development Association audience in Las Vegas.
High Beam Leadership is about being able to look into the future and accurately predict how trends will affect your organization. This doesn't involve a crystal ball. It takes a firm foundation in studying seeds that are being planted currently and thinking critically about how they will bloom and interact with each other as well as the rest of the world.
Klososky and his technology strategy firm, Future Point of View, help leaders apply this type of thinking to push toward a two-year lead over their competition. For more information, visit www.fpov.com.
Scott Klososky - Customer IntelligenceMay 2014 - Scott Klososky speaks to an audience for AT&T about Big Data and how to manage effective Customer Intelligence.
Klososky and his consulting firm, Future Point of View, develop strategies and education plans to help companies perform digital transformations. For more on Future Point of View visit www.fpov.com.
