Intro to Practice Pruduction Part 1 - What is the Patient Experience and Why is it Important.A memorable patient experience is not just about making sure patients are satisfied. It is about improving key business performance measures, patient retention and increasing new patient referrals. I will provide you examples of how the patient experience translates into improving Return on Investment and increasing revenue. This six part series is just an introduction providing some of the basic factors for consideration for producing a memorable patient experience and putting on your ”show”.
Intro Part 2 - Keys to Growth Patient Acquisition and Patient RetentionExploring the costs associated with patient acquisition and the importance of retention and referrals to the long term growth strategy of a practice.
Intro Part 3 - Putting on Your “Show”This section will help you discover a new way to look at how to manage a practice and how the "Practice Production" is a driver behind most practice management decisions.
Intro Part 4 - The Five Acts of the Practice Production- The First ImpressionThe Five Acts will walk you through the process a prospective patient takes on the way to becoming a practice advocate. The act represents the development of a prospective patient's expectations of a practice. It is how the foundation of a patients perspective of the quality and level of service they will be provided. I will outline the key concepts behind building a foundation of trust and confidence to facilitate the transition of a prospect to a patient.
Intro Part 5 - The Provider’s Time – The ConsultationThis is the only act directly in the control of the medical provider that sets the tone for the rest of the experience. This interaction involves much more than just discussing concerns and recommendations. Certain key concepts dramatically impact how patients receive information.
Intro Part 6 - Delivering The PlanThis act is the process of discussing the next steps with a patient and what to consider to ensure the proposal is well received. Several important considerations of this interaction will be reviewed including, the importance of the cost estimate and guiding a patient through the process.
Intro Part 7 - Crafting a Positive Experience – The TreatmentReview the importance of preparing patients and setting reasonable expectations to enhance the patients satisfaction with the services provided.
Intro Part 8 - Overlooked and Undervalued – The Follow UpPerhaps the most overlooked aspect of patient care. The follow up presents an opportunity to demonstrate the quality of care provided by the organization and set the tone for the referral.