Customer Experience: Selling in a Hyper Personalized World
Technology Should Make Us Reimagine Patient CareBecause of changing patients demands, the health care industry will need to re-examine the way it interacts with patients. Scott Klososky discusses ways, through technology, patients can be reached more effectively to create a more meaningful relationship. Klososky and his consulting firm Future Point of View develop strategies and provide education to help companies thrive in a digital transformation. For more on Scott and Future Point of View visit http://www.fpov.com/.
How to Build a Digital Revenue EngineA digital revenue engine is a compilation of software components that when combined and utilized properly can drive on-demand revenue for an organization. Technology speaker and consultant Scott Klososky explains the process of building an engine inside your organization. Klososky and his consulting firm Future Point of View develop strategies and provide education to help companies thrive in a digital transformation. For more on Scott and Future Point of View visit http://www.fpov.com/.
Technology Creates a Halo EffectOrganizations who use technology properly create a halo around themselves that customers notice. Technology speaker and consultant Scott Klososky says those who use data and technology to improve transactions, deepen relationships, and utilize mobility to deliver services in unique ways dramatically increase loyalty and engagement.
You can be sure customers can tell the organizations who possess this halo...and those who do not.
How to Map Your Organization's Relationship JourneyMapping the journey customers go through during an engagement with your organization is critical. It can improve organizational engagements, help you be more of a blessing to your customers, strengthen relationships, and increase people's willingness to recommend your organization to their network. Technology Speaker and Consultant Scott Klososky walks you through the process of relationship journey mapping.
Klososky's technology strategy firm, Future Point of View, helps companies apply digital tools to modernize their outreach effort and turn it into increased revenue. For more information, visit www.fpov.com.
